FAQ
I just launched a few things recently. I tend to do restocks as soon as possible once products sell out, then further details will be provided on the second restock. New items would drop from time to time as well.
Yes. But be aware that depending on where you're ordering from, you might have to pay additional duty or customs fees. Any customs charges are not my responsibility.
Typically your order would ship between 2-5 business days. It may take longer or shorter depending on circumstances but that's the average time it should take.
Your order number is included in the email confirmation you get after making a purchase. You will receive your tracking information after your purchase has been delivered.
Sorry but no! Any changes can't be made once you place an order. so please double check the products you're ordering as well as shipping addresses.
If an order is returned to me due to an incorrect address or any other circumstance, you can choose from two options:
- Get refunded for the order minus the shipping fee
- OR have your order reshipped if an alternative address is provided and a re-shipment fee is paid.
Due to a limited supply, I'm not taking any returns or exchanges. But if there's any issue with your order, you can always email sabrina@sammyteddy.com. We'll work on it together!
