FAQ

Restocks purely depend on popular demand. Otherwise, most of my items are limited stock.

Yes. But be aware that depending on where you're ordering from, you might have to pay additional duty or customs fees. Any customs charges are not my responsibility.

Typically your order would ship between 3-7 business days. It may take longer or shorter depending on circumstances but that's the average time it should take.

You will receive your tracking information after you make a purchase via email. I send out these emails manually so please give it some time until you receive your email.

If you haven't recieved your tracking email please contact me via Instagram DM (@sammyfendi) or email at sabrina@sammyteddy.com

Sorry but no! Any changes can't be made once you place an order. So please double check the products you're ordering as well as shipping addresses.

If you're having navigation problems on this website please contact me via Instagram DM (@sammyfendi) or email at sabrina@sammyteddy.com

If an order is returned to me due to an incorrect address or any other circumstance, you can choose from two options:

  • Get refunded for the order minus the shipping fee
  • OR have your order reshipped if an alternative address is provided and a re-shipment fee is paid

It is best if you contact me via Instagram DM (@sammyfendi) to notify me of the issue. You can also email at sabrina@sammyteddy.com

Due to a limited supply, I'm not taking any returns or exchanges.

But if there's any issue with your order, you can always contact via Instagram DM (@sammyfendi) or email sabrina@sammyteddy.com